Answer the questions below to find out whether your legal recoveries process can be improved.
* Name * Email     * Company * Position
Do you currently engage solicitors directly for legal recovery action? Yes      No  Does your provider charge you on a fixed fee basis for uncontested legal recovery actions? Yes      No  Do you always receive estimates of fees in advance for all steps in the legal recovery process? Yes      No  Are you ever surprised when you receive an invoice from your service provider? Yes      No  If a claim is defended, do you receive advice setting out the key issues raised, your chances of success, a recommended strategy for resolution and a phase-by-phase estimate of fees to execute on the strategy? Yes      No  Do you obtain update reports on the same day developments happen on your recovery actions? Yes      No  Do you have electronic access to your service provider's online file which encompasses a full chronology of all developments on each file and downloadable copies of all relevant documents, including correspondence and court documents? Yes      No  Do you receive reports from your service provider in a format which satisfies your internal reporting requirements? Yes      No  Does your service provider take more than 48 hours to act on your instructions? Yes      No  Are you ever asked to make decisions about the legal recovery process when you don't have all of the information necessary to weigh up the likely costs against the likely benefits? Yes      No  Do you have direct access to, and contact with, the actual person performing legal recovery work on your behalf? Yes      No
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